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Difundir Hostilidad con Servicio de Cliente.
Spanish language version of Diffusing Hostility Through Customer Service (Program 2 of The Respectful Workplace Series).
Item No.: DI04
Price: $625.00
25 minutes.
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Difundir Hostilidad con Servicio de Cliente

Program 2 of The Respectful Workplace , Difundir Hostilidad con Servicio de Cliente (Diffusing Hostility through Customer Service, Spanish Version), takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first.

Facilitator's Guide included.

 
This title can be found in...
Workplace: Customer Service
Workplace: Conflict / Violence
Workplace: Spanish/Other Languages

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