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Diffusing Hostility Through Customer Services.
Program 2 of The Respectful Workplace series.
Item No.: DI02
Price: $625.00
25 minutes.
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Diffusing Hostility Through Customer Services

Program 2 of The Respectful Workplace , Diffusing Hostility through Customer Service, takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first.

Facilitator's Guide included.

 
This title can be found in...
Workplace: Customer Service
Workplace: Conflict / Violence

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