Tensions et conflicts (Conflict Resolution Training Scenes, French Version) is intended to provide trainers, managers and employees with a resource to use in developing conflict resolution skills. The scenes will help employees and supervisors diffuse difficult situations, avoid escalation, improve individual and team performance, and know when a hostile interaction crosses the line and becomes a safety issue.

Program Contents

Tensions et conflicts (Conflict Resolution Training Scenes, French Version) consist of 6 dramatizations, each followed by a discussion of the issues presented.

The issues addressed include:

• valuing differences among team members
• keeping stereotypes from coloring perceptions
• communicating to diffuse hostile situations
• working together in a downsizing organization
• mediating disputes between employees
• settling conflicts that have become personal
• clarifying organizational values
• looking to our interests, not our positions
• resolving conflicts between employees and their supervisors
• hearing the other side in a dispute
• identifying help within your organization

Facilitator's Guide included.