Program 3 of The Respectful Workplace , Manejar la Armonia (Managing Harmony, Spanish Version), defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organizational costs of inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization's values, how conflict can be a positive force, and the organization's responsibility to provide effective avenues for dispute resolution.

Facilitator's Guide included.